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A plain-English summary of the terms that apply when you book IT support work from us.
These terms apply when you book IT support work from KentTechSupport, whether as a home user, sole trader or business in Kent.
01 · Quotes and pricing
We provide a clear estimate before any work starts. For per-hour or per-session work, we will let you know if the job is likely to take longer than first estimated, before we run over.
02 · Payment
Unless agreed otherwise, payment is due within seven days of the invoice for one-off jobs, and at the start of the month for monthly support plans.
03 · Cancellation
You can cancel a booked appointment up to 24 hours in advance without charge. After that we may charge a small fee to cover lost time.
04 · Liability
We take care with your data and devices. We are not liable for pre-existing faults with hardware, software or third-party services. We always recommend you have a recent backup before any significant work.
05 · Changes
These terms may be updated from time to time. The version on this page is the current one.
Last updated 2026.