No upfront costs, no surprise charges, no upsells. Just straightforward rates for home users, sole traders and small businesses across the county.
§ No fix, no fee
If we cannot fix it, you do not pay for the labour.
§ Free 15-minute chat
A free 15-minute phone call before any work starts.
§ Same working day reply
Every enquiry gets a reply the same working day.
§ Per-visit pricing
Pay as you go
Quick fixes for software, email and account issues, sorted over a secure remote session. No waiting around.
On-site help for home users across Kent. Computer repairs, Wi-Fi, new devices, printers, backups and the things best fixed in person.
On-site or remote IT support for sole traders and small business teams in Kent, charged per visit.
Prices shown are starting points. We confirm a clear estimate in writing before any work begins.
For reference, most national chains charge £80 to £99 per hour with a separate callout fee on top. Local IT firms in Kent typically charge £60 to £75 per hour plus £10 to £50 for travel. We charge from £50 a visit, no callout fee, no fix no fee.
§ Monthly business plans
Cancel with one month’s notice
Pick the plan that fits your team size and the level of cover you actually need. Every plan is monthly with one month’s notice. Move up or down at any time as the business changes.
Sole traders and very small teams
Priority email and remote support for sole traders and very small teams (1 to 3 people).
Small teams of 4 to 10 people
Priority phone and remote support, regular check-ins and proper account and device management for small business teams.
Growing teams of 10 to 20 people
Same-day on-site response, full Microsoft 365 management and an out-of-hours line for the team that needs the most cover.
Not sure which plan? Start with Standard. We will move you down to Basic or up to Premium after the first month if it does not fit.
§ Quick estimate
Indicative, not a quote
Pick a scenario, see a typical price.
Final quotes are always agreed in writing before any work starts.
Typical range
£60to£120
Plan: Home Visit
Nothing fancy, just the basics done properly so you know where you stand.
§ Larger projects
By written proposal
For larger projects, office moves, full Microsoft 365 migrations and whole-property Wi-Fi installs, we put together a clear written proposal. Fixed prices where we can, and a sensible day rate where it makes more sense.
Anything we have missed? Drop us a line and we will happily talk it through.
If we look at your tech and we cannot get it working, you do not pay for the labour. We diagnose the problem, tell you straight what we think, and if it cannot be fixed you walk away owing nothing for our time. Any parts or third-party callouts are quoted separately and only billed with your written agreement before we start.
They are starting points. We confirm a clear estimate before any work starts, including travel where it applies. If a job is likely to run longer than expected we let you know first.
Reasonable local travel within Kent is included in the standard rates. For visits at the very edge of our area we agree any extra travel up front, so there are no surprise additions on the invoice.
Bank transfer or card after the job is done for one-off work. For monthly support plans, payment is by direct debit or standing order at the start of each month.
If you need help most months it usually works out cheaper than paying per session, and you get priority response. If you only call us a few times a year, pay-as-you-go is the sensible choice.
Yes. There is no long contract. You can cancel a monthly plan with one calendar month’s notice.
Yes. We work with local charities, schools and clubs in Kent and offer flexible pricing. Get in touch and we will discuss what suits.
§ 04 · Get in touch
Tell us what you need. We will reply the same working day with a clear next step and a sensible price.