No upfront costs, no surprise charges, no upsells. Just straightforward rates for sole traders and businesses in Kent.
§ No fix, no fee
If we cannot fix it, you do not pay for the labour.
§ Free 15-minute chat
A free 15-minute phone call before any work starts.
§ Same working day reply
Every enquiry gets a reply the same working day.
§ Per-visit pricing
Pay as you go
Quick fixes for software, email and account issues, sorted over a secure remote session. No waiting around.
On-site IT support at your premises anywhere in Kent. Setup, troubleshooting, networks and the jobs best done in person.
Ongoing IT support for your team, priced per user, with priority response and proactive maintenance instead of constant firefighting. Sole traders pay a flat rate. Full plans below.
Prices shown are starting points. We confirm a clear estimate in writing before any work begins.
For reference, many national chains charge £80 to £99 per hour with a separate callout fee on top, and local IT firms often add £10 to £50 for travel. We charge from £75 a visit with reasonable local travel included, no callout fee and no fix, no fee.
§ Monthly business plans
Cancel with one month's notice
Plans are priced per user, per month, so you only pay for the people you have. Just you or a couple of you? The flat Sole Trader plan is usually the best value. Every plan is monthly with one month's notice, move up or down as the business changes.
Just you, or up to 3 people
A simple flat monthly price for sole traders and very small teams, with no per-seat maths to work out.
Priced per person, scales with you
Priority remote support and Microsoft 365 admin for your team, priced per user so it scales as you grow.
Most teams of 4 to 10
Everything in Basic plus on-site support, proper security cover and a review in person each quarter. The plan most businesses need.
Growing teams of 10 or more
Our fullest cover: priority response in working hours, Cyber Essentials preparation and a response plan we agree with you up front.
Not sure which plan? Start with Standard. We will move you down to Basic or up to Premium after the first month if it does not fit.
Nothing fancy, just the basics done properly so you know where you stand.
§ Larger projects
By written proposal
For larger projects, office moves, full Microsoft 365 migrations and whole-property Wi-Fi installs, we put together a clear written proposal. Fixed prices where we can, and a sensible day rate where it makes more sense.
Anything we have missed? Drop us a line and we will happily talk it through.
If we look at your tech and we cannot get it working, you do not pay for the labour. We diagnose the problem, tell you straight what we think, and if it cannot be fixed you walk away owing nothing for our time. Any parts or third-party callouts are quoted separately and only billed with your written agreement before we start.
They are starting points. We confirm a clear estimate before any work starts, including travel where it applies. If a job is likely to run longer than expected we let you know first.
Reasonable local travel within Kent is included in the standard rates. For visits at the very edge of our area we agree any extra travel up front, so there are no surprise additions on the invoice.
Bank transfer or card after the job is done for one-off work. For monthly support plans, payment is by direct debit or standing order at the start of each month.
If you need help most months it usually works out cheaper than paying per session, and you get priority response. If you only call us a few times a year, pay-as-you-go is the sensible choice.
Yes. There is no long contract. You can cancel a monthly plan with one calendar month's notice.
Yes. We work with local charities, schools and clubs in Kent and offer flexible pricing. Get in touch and we will discuss what suits.
Get in touch
Tell us what you need. We will reply the same working day with a clear next step and a sensible price.