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Kent·TechSupport
IT support for solicitors in Kent

IT support for solicitors in Kent.

Specialist business IT support for solicitors and law firms in Kent. We keep your case management software, email, documents and client data running and secure, so your fee earners can get on with the law, not the tech.

  • Case and practice management software kept running
  • Email locked down against completion fraud
  • Client files encrypted and properly backed up
  • No long contracts, same working day reply

Prefer to talk? Call 07440 197197

What we look after

The IT a law firm actually runs on.

From the case management system to the secure email a completion depends on, we look after the technology a Kent law firm relies on every day.

  • · 01

    Case and practice management, kept running

    We look after the IT around your case and practice management system, whether that is LEAP, Clio, Proclaim, SOS Connect, Osprey Approach or Actionstep, the devices, logins, document management and dictation it depends on, and we liaise with the software vendor when an issue is theirs to fix.

  • · 02

    Email locked down against fraud

    Conveyancing and completion fraud, the so-called Friday afternoon fraud, starts with intercepted email. We put multi-factor authentication, anti-spoofing with SPF, DKIM and DMARC, and sensible filtering in place so a criminal cannot impersonate the firm or your client over completion funds.

  • · 03

    Secure document exchange and privilege

    Client matters carry confidentiality and legal privilege, so sensitive documents should not go out as plain email attachments. We set up encrypted, access-controlled document exchange and keep client files protected at rest and in transit.

  • · 04

    Backups and ransomware recovery

    Ransomware hitting your live case files in the middle of a completion is the nightmare. We keep tested, isolated backups of your matters, accounts and mailboxes, plus a clear recovery plan so a bad day does not become a regulatory event.

  • · 05

    Legal accounts and the SRA

    Your client account and billing data sit under the SRA Accounts Rules, so they need to be accurate, access-controlled and backed up. We look after the IT around your legal accounts and the connection to systems like the HM Land Registry portal and the conveyancing LMS portals.

  • · 06

    Hybrid working for fee earners

    Fee earners working from court, home or a client site still need secure access to the case file. We set up Microsoft 365, encrypted laptops and remote access properly, with security on by default and one local number to call.

The day-to-day services behind this are the same ones we provide every business: Microsoft 365, cybersecurity and Wi-Fi and networking, set up for the way solicitors actually work.

Why law firms are different

Higher stakes than the average office.

  • 01

    Criminals target completions

    Large completion sums moving by email make conveyancing a prime target for fraud, and the firm carries the liability when funds go astray.

  • 02

    Privilege is not optional

    Client confidentiality and legal privilege mean a data breach is both a regulatory and a reputational problem with the SRA watching.

  • 03

    Completion days cannot wait

    When a matter is completing, downtime on the case system or email is not an option, so we plan the IT around that reality.

FAQs

Common questions from solicitors.

Anything we have missed? Drop us a line and we will happily talk it through, no obligation.

Talk to Us
  • A.01

    Yes. We support the IT around systems like LEAP, Clio, Proclaim, SOS Connect, Osprey Approach and Actionstep, plus document management and dictation tools such as BigHand, the devices, logins, printing and connections they rely on, and we deal with the software vendor when the issue sits with the application itself.

  • A.02

    We harden the email that the fraud depends on: multi-factor authentication on every account, anti-spoofing with SPF, DKIM and DMARC so the firm cannot be impersonated, filtering to catch interception attempts, and staff awareness so your team knows to verify any change of bank details by phone before completion funds move.

  • A.03

    We handle the IT side: access control over client and accounts data, encrypted devices, secure document exchange, multi-factor authentication and tested backups, plus the evidence of good practice your PI insurers and Lexcel assessment look for. We are not a compliance consultancy, but we make sure the technical controls are genuinely in place, including the route to Cyber Essentials that some clients now ask for.

  • A.04

    That is exactly the scenario we plan for. We keep tested, isolated backups of your case files, accounts and mailboxes so your matters can be restored quickly, and we agree a recovery plan up front so a completion day does not turn into a crisis.

  • A.05

    No. Ashford is our base, but we support solicitors and law firms across the whole of Kent, on-site where it is needed and over a secure remote session where it is quicker.

Get in touch

Run a law firm in Kent?

Tell us how you are set up and what is causing trouble. We will reply the same working day with a sensible next step and a clear price.

Talk to UsOr call 07440 197197
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