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Kent·TechSupport
IT support for care homes in Kent

IT support for care homes in Kent.

Specialist business IT support for care homes in Kent. We keep your eMAR and care planning software, Wi-Fi, devices and resident records running and secure, so your team can focus on care, not the tech.

  • Care and eMAR software kept running
  • Resident data secured for CQC and GDPR
  • Wi-Fi across the whole building
  • No long contracts, same working day reply

Prefer to talk? Call 07440 197197

What we look after

The IT a care home actually runs on.

From the care management software to the Wi-Fi in the residents’ lounge, we look after the technology a Kent care home depends on every day.

  • · 01

    Care software, kept running

    We look after the IT around your care management and eMAR systems, the devices, logins, printing and Wi-Fi they depend on, and we liaise with the software vendor when an issue is theirs to fix.

  • · 02

    Wi-Fi across the whole building

    Reliable Wi-Fi from the office to the residents’ rooms and communal areas, with a separate network for residents and visitors kept properly apart from your care systems.

  • · 03

    Data protection and CQC readiness

    Resident records are sensitive data. We help you keep them access-controlled, encrypted and backed up, with the technical evidence you need for CQC inspections and GDPR.

  • · 04

    Secure devices and accounts

    Multi-factor authentication on every account, encrypted laptops and the tablets used at medication rounds, and a tidy joiner-and-leaver process, which matters in a sector with high staff turnover and agency cover.

  • · 05

    Backups and business continuity

    Tested backups of your care data and mailboxes, plus a clear plan for when something goes down. Downtime in a care home is not an option, so we plan for it.

  • · 06

    Microsoft 365 and email

    Email, shared mailboxes and rotas shared properly across the management team and nurses’ station, with sensible security on by default and one local number to call.

The day-to-day services behind this are the same ones we provide every business: Microsoft 365, cybersecurity and Wi-Fi and networking, set up for the way care homes actually work.

Why care homes are different

Higher stakes than the average office.

  • 01

    The data is sensitive

    Resident care records, medication and next-of-kin details are exactly the data the rules are strictest on.

  • 02

    You run around the clock

    Care does not stop at 5pm, so the Wi-Fi, devices and care software cannot either.

  • 03

    Inspectors will ask

    CQC and your insurers expect access control, backups and a plan. We make the technical side solid.

FAQs

Common questions from care homes.

Anything we have missed? Drop us a line and we will happily talk it through, no obligation.

Talk to Us
  • A.01

    Yes. We support the IT around systems like Nourish, PASS and Person Centred Software, the devices, logins, Wi-Fi and printing they rely on, and we deal with the software vendor when the issue sits with the application itself.

  • A.02

    We handle the IT side: access control, secure and encrypted devices, multi-factor authentication, tested backups and the evidence of good practice. We are not a compliance consultancy, but we make sure the technical controls are genuinely in place, including the route to Cyber Essentials.

  • A.03

    Care homes run around the clock, so we can build cover to suit. Our Premium monthly plan includes an out-of-hours line, and we will agree a sensible response plan with you up front.

  • A.04

    No. We offer simple monthly support plans you can cancel with a month’s notice, or pay per visit if you only need us occasionally.

  • A.05

    No. Ashford is our base, but we support care homes across the whole of Kent, on-site where it is needed and over a secure remote session where it is quicker.

Get in touch

Run a care home in Kent?

Tell us how you are set up and what is causing trouble. We will reply the same working day with a sensible next step and a clear price.

Talk to UsOr call 07440 197197
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