Short notes from the week.
Short notes from real jobs around Kent. Details are anonymised. The first entries below are representative examples; once enough genuine work has built up, they will be replaced with real, consent-given notes from the week.
§ 0111 March 2026 · Faversham Wi-Fi failing every evening at 19:00
- Home
- Wi-Fi
- Mesh
A mesh kit was dropping its back-haul every evening at almost exactly seven. Films buffered. Doorbell pinged offline. The router itself looked fine.
The fix turned out to be the next-door baby monitor on channel 11. We pinned the mesh to channel 6 and 36, moved a couple of devices off the same channel in the kitchen and put a small access point in the back room to cover the dead spot near the garden.
About forty minutes on site. The owner has had a quiet week of streaming since.
Representative example
§ 024 March 2026 · Maidstone Small accountancy practice, Microsoft 365 left a bit messy
- Business
- Microsoft 365
- Security
A small accountancy practice had inherited a Microsoft 365 setup from an outgoing IT person. Licences sat on dormant accounts, two former staff still had inbox access, nobody had MFA on.
Half a day to tidy: reassigned licences, archived two mailboxes properly, turned MFA on for every account, with a sensible fallback for the two partners who travel, set up a shared mailbox for "info" and a clean leavers checklist for the practice manager.
Monthly licence cost dropped by about £40 (around £480 a year) after the dormant accounts came off the bill.
Representative example
§ 0325 February 2026 · Canterbury Twenty years of family photos at risk
- Home
- Backups
A laptop in a Canterbury family home had been making the wrong noise for weeks. The hard drive was on the way out. Two decades of family photos lived on it. No backup.
We cloned the drive on the kitchen table, copied everything to a fresh external drive, then mirrored it to a cloud backup with a sensible retention policy. We tested restoring a few photos to prove it actually worked, not just claimed to.
New SSD in the laptop, photos all present, a quiet conversation about a sensible backup plan going forward. Ninety minutes, every photo saved.
Representative example
About this log
We add short, anonymised notes here every two weeks or so. The intent is not marketing copy: it is a quiet record of the kind of work we actually do, in case it is useful to read about a problem before you ask us about your own. Get in touch if anything here sounds like the thing you are wrestling with.
§ 04 · Get in touch
Sounds familiar? Tell us what is going on.
Most of these jobs started with a short email and a postcode. We will read it the same working day and write back with a sensible next step.