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Short notes from real jobs around Kent. Details are anonymised. The first entries below are representative examples; once enough genuine work has built up, they will be replaced with real, consent-given notes from the week.
A Faversham office had its mesh dropping the back-haul most afternoons. Card payments stalled, video calls froze, the router itself looked fine.
The fix turned out to be interference on channel 11 from next door. We pinned the mesh to channel 6 and 36, moved a couple of devices off the same channel and put a small access point in the back office to cover the dead spot.
About forty minutes on site. The team has had a quiet week since.
Representative example
An accountancy practice had inherited a Microsoft 365 setup from an outgoing IT person. Licences sat on dormant accounts, two former staff still had inbox access, nobody had MFA on.
Half a day to tidy: reassigned licences, archived two mailboxes properly, turned MFA on for every account, with a sensible fallback for the two partners who travel, set up a shared mailbox for "info" and a clean leavers checklist for the practice manager.
Monthly licence cost dropped by about £40 (around £480 a year) after the dormant accounts came off the bill.
Representative example
A laptop at a Canterbury firm had been making the wrong noise for weeks. The hard drive was on the way out, and years of files and records lived on it. No backup.
We cloned the drive, copied everything to a fresh external drive, then mirrored it to a cloud backup with a sensible retention policy. We tested restoring a few files to prove it actually worked, not just claimed to.
New SSD in the laptop, every file present, and a proper backup plan set up so it never gets that close again. Ninety minutes, nothing lost.
Representative example
About this log
We add short, anonymised notes here every two weeks or so. The intent is not marketing copy: it is a quiet record of the kind of work we actually do, in case it is useful to read about a problem before you ask us about your own. Get in touch if anything here sounds like the thing you are wrestling with.
Get in touch
Most of these jobs started with a short email and a postcode. We will read it the same working day and write back with a sensible next step.